In this episode, we had the pleasure of having two operations experts in the industry as guests: Gavin Scott-Miller & Mike Ward. Both of them started as cleaners in the industry and have worked their way up to become Director of Operations and Operations Manager, respectively, at Zoe Facility Services.
These two experts shared their insights and experiences in achieving operational excellence for a janitorial company. We discussed the importance of having clearly defined processes, measurable KPIs, and effective communication channels in place to ensure that the company runs smoothly and efficiently. Additionally, we talked about the benefits of tracking and analyzing data to identify areas for improvement and make data-driven decisions.
Gavin and Mike also provided strategies for keeping managers engaged and ensuring they follow company processes. They stressed the importance of communication between managers and front-line workers and the significance of selecting qualified managers.
In this Profitable Cleaner Podcast, you will learn:
We highly recommend you connect with Gavin Scott-Miller & Mik Ward and check out Zoë Facility Services:
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